DELIVERY AND RETURNS
Delivery
Your package will be delivered within 2-7 working days after you place an order. We ship our packages with Russian Post and a signature may be required on receipt. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.
Returns
If for any reason you are not satisfied with your online purchase, you may return unused articles within 14 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. Online orders can’t be returned to other stores. Please note that Barfly, our Fragrance, (and underwear) can’t be returned.
Address for Mailing and Returning Goods:
Fratria Shop Ltd
Uchebnui pereulok 1
119048 Moscow
Russia
Please Note: Always include your ordernumber(s) when you make a return to us.
Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are send to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.
